You don't BUY CrawlQ.
You INVEST in it.

Show your love for CrawlQ? Pay for 12 months of CrawlQ upfront. You get a 20% discount on access to an annual subscription. Annual subscriptions are available for upgrade in the app.

1. You can navigate to your Profile page in the app and click upgrade plan.
2. You will be redirected to the Stripe payments app where you can select a plan.
3. Complete the payment and you are done!

We do not prorate refunds on annual plans. Please be sure you are ready to upgrade to annual when you click confirm.

Show your love for CrawlQ? Pay for 12 months of CrawlQ upfront. You get a 20% discount on access to an annual subscription. Annual subscriptions are available for upgrade in the app.

1. You can navigate to your Profile page in the app and click upgrade plan.
2. You will be redirected to the Stripe payments app where you can select a plan.
3. Complete the payment and you are done!

We do not prorate refunds on annual plans. Please be sure you are ready to upgrade to annual when you click confirm.

You can cancel your subscription anytime inside the app. Go to ​​the Profile section in the app (https://app.crawlq.ai/ProfilePage) and click on the “Upgrade” button. You will be redirected to Stripe payments, where you will see a cancel button.

Cancellations will be automatically set for the end of your billing cycle. This ensures that you can still use the app for the month you have already paid for. All remaining credits will be deleted when your subscription is canceled.

If you cancel within your trial period, your subscription will be immediately canceled, and all your credits will be deleted immediately as well.

Refunds are not automatic as accounts are set to cancel at the end of your billing cycle. Please ensure that your account has been set to cancel so we can process your refund.

Please see additional information on our refund policy.

To remove a cancellation, go ahead and email us at support@quantamixsolutions.com. We will need to manually remove this pending cancellation for you.

Right now, we have not built the functionality of removing your account. You can cancel and resubscribe to your account at a later date. In case there are questions, we recommend reaching out to support to see what options are available for you.

Please note, that right now downgrades take effect immediately. Meaning, if you go from a higher plan to a lower plan you will lose access to that plan’s features after you press confirm. Although, the extra money will automatically be handled on future payments.

1. You can navigate to your Profile page in the app and click upgrade plan.
2. You will be redirected to the Stripe payments app where you can select the plan.

Downgrades are not set to start at the end of your current billing cycle so if you press confirm you will be immediately downgraded. If you would like to downgrade at the end of your billing cycle, go ahead and mark the day on your calendar so you can do so accordingly.

If you have downgraded and want to upgrade again– you can do so in the app. The credit from your downgrade will pay for the upgrade so you will not be charged again. Go ahead and disregard that amount you see being quoted to you to upgrade again. If you are charged mistakingly, please reach out to support@quantamixsolutions.com

You can monitor all your credits and usage inside your Usage and Billing section in the app.
There are two types of credits that you’ll need to be aware of.

1. Monthly Plan Credits

• These are the monthly recurring AI credits that are included with your monthly subscription.
• Each subscription plan is given a monthly credit amount that automatically resets at the start of each billing cycle, regardless of usage.
• Please note that these do not roll over to the next month (So better use them up!)
• For example, if you sign up for the $19.95/mo entry plan, you will be given 5000 AI credits which are equivalent to 20000 words. The credits are recurring with the limits and thus each month you have the limits.

2. Additional Purchased Credits

• These credits are either purchased by you or awarded by us for additional usage in addition to your monthly limit.
• Additional purchased credits are not reset and these are rolled over as the balance.
• These will be used when you exceed the monthly limits in a month
• In the next month if you have rolled over extra credits then they will be consumed first before the newly allocated monthly credits.
• You can purchase multiple of 5k additional credits from within the app any time to use on top of your monthly limit.
• We run promotional offers to earn bonus credits from time to time.
• We do not automatically upgrade your account on overages of the credit. Rather you can do in-app purchases to meet the new requirements for that month. You pay as you go.

An admin can add team members as per his subscription limits. Only the admin can add team members. Admin can access any team member’s account.

Adding team members

• Go to “Add Team Members” from the Top Bar dropdown.
• Enter a team member’s email address and name
• A temporary password will be sent to the team member’s email address
• The team member can now log in using that email address and temporary password.
• The team member will not be able to see the other member’s workspace.

Important note: If you run into an issue, make sure that your browser does not have any pop-up blockers that will inhibit you from being able to sign up. Go ahead and turn those off, temporarily.

Deleting team members

Right now we do not allow the option to delete a team member. Please contact support@quantamixsolutions.com if you want to delete a team member. We will need to manually do this for you. We will review your case and decide accordingly.


Change Member Roles

If you would like to change the admin on the account or move someone down to a member, please reach out to support. We will need to manually do this for you.